Terms & Conditions of Sale

ARTICLE 1: SCOPE OF APPLICATION

These general terms and conditions of sale apply to all purchases made through the website https://design-emma.com.

ARTICLE 2: ORDERS

Electronic order records are considered proof of the nature and content of the order. Emma confirms acceptance of the order by email to the address provided by the customer.
The sale is considered final once payment has been validated by Emma, whether at the time of online payment by bank card or on receipt of payment by cheque.
Emma reserves the right to refuse or cancel any order from a customer with whom there is an ongoing dispute regarding payment of a previous order.

ARTICLE 3: PRODUCT AVAILABILITY

Our offers and prices remain valid as long as they are displayed on the website.
The availability shown at the time of the customer's visit depends on our stock and that of our suppliers.

Our catalogue includes information provided by suppliers; some products may not be immediately available.
Only permanently unavailable products will be removed from our catalogue.

If a product is not available after the order has been placed, the customer will be notified by email or on the invoice.

Delivery times:
The delivery time is indicated when the order is placed, depending on product availability and the chosen shipping method. In the event of a delay, the customer may cancel the order.

Pre-orders:
Some products may be available for pre-order, with a launch date provided by the supplier or manufacturer. This date is indicative and may be subject to change. Emma will ship the product as soon as it becomes available.

ARTICLE 4: PRICES

Prices are expressed in euros, excluding delivery costs.
They may be changed at any time, but products will be invoiced at the price in force at the time of the order.

All orders are invoiced and payable in euros.
Customs duties and local taxes are the responsibility of the customer.

ARTICLE 5: DELIVERY COSTS

Delivery costs include preparation, packaging and postage costs.
Separate orders must be placed together to benefit from a single delivery charge; two separate orders will incur two delivery charges.

ARTICLE 6: PAYMENT

We offer several payment methods to ensure maximum security:

  • Credit card (Visa, Eurocard/Mastercard) via a secure form (SSL encryption)

  • Payment via PayPal

No banking data passes through our site.
Your order is confirmed once the payment has been accepted by the bank.

ARTICLE 7: DELIVERY

We deliver to your home or to pick-up points.
Delivery times include the preparation and shipping of the order.

Delivery is estimated at between 5 and 10 days from the shipping confirmation email.
These times are indicative and are not binding on Emma.

ARTICLE 8: WARRANTY – RETURNS – REFUNDS – RIGHT OF WITHDRAWAL

All products are new and guaranteed against defects.
They are identical to the items available in traditional retail.

In the event of a defect or non-conformity, the customer has 15 working days to request an exchange or a refund.

Returned items must be in perfect condition, in their original packaging, with all accessories and documents included.

The customer must provide a description and photographs of the defect to contact@design-emma.com.

In the event of withdrawal, Emma will refund the customer within 14 days of receiving the return.
Return costs are the responsibility of the customer.

ARTICLE 9: TRANSFER OF OWNERSHIP – TRANSFER OF RISK

Ownership of the products is only transferred to the customer after full payment.
The risk of loss or damage is transferred at the time of delivery.

ARTICLE 10: DATA PROTECTION

Emma is the producer and owner of the website's databases.
Any substantial extraction or reuse of the data without express authorisation is strictly prohibited.

ARTICLE 11: LIABILITY

Product descriptions are based on information provided by suppliers. Emma cannot be held responsible for their accuracy.

In the event of force majeure (strike, flood, fire, etc.), Emma cannot be held liable.

The products comply with the legislation in force in the United Kingdom.
Emma accepts no liability in the event of non-compliance with the legislation of another country.

ARTICLE 12: APPLICABLE LAW

All clauses of these general terms and conditions, as well as all sales operations, are subject to the laws of the United Kingdom.

ARTICLE 13: CUSTOMER ACCEPTANCE

By placing an order, the customer declares that they have read and accepted these general terms and conditions of sale.
The customer waives the right to invoke their own purchasing conditions.
These conditions may be modified without prior notice.

Last update scheduled for 1 January 2025.