Privacy Policy
ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase on Emma, as part of the sales process, we collect the personal information you give us, such as your name, address, email or phone number.
When you browse design-emma.com, we also automatically receive your computer's IP (Internet Protocol) address, which gives us information about your browser and operating system.
With your permission, we may send you emails about Emma, new products, news or reminders about incomplete orders.
ARTICLE 2 – CONSENT
How do we obtain your consent?
When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange a delivery or return a purchase, we assume that you consent to the collection and use of this information for that specific reason.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your explicit consent or give you the opportunity to refuse.
How can you withdraw your consent?
Once you have given your consent, if you change your mind, you can withdraw it at any time and stop us from contacting you or collecting your information by writing to us at: contact@design-emma.com.
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if the law requires it or if you violate our General Terms and Conditions of Sale.
ARTICLE 4 – SHOPIFY
Emma is hosted on Shopify Inc.
Shopify provides us with the online e-commerce platform that allows us to sell you our products and services.
Your data is stored through Shopify's data storage system, databases and general application. Your data is kept securely on servers protected by firewalls.
If you complete your purchase through a direct payment gateway, Shopify stores your credit card data.
This data is encrypted in accordance with the PCI-DSS (Payment Card Industry Data Security Standard).
Your transaction data is only kept for as long as necessary to complete your purchase, then deleted.
All direct payment gateways comply with the PCI-DSS standards managed by the PCI Security Standards Council, a collaboration between brands such as Visa, MasterCard, American Express and Discover.
For more information, see the Shopify Terms of Service.
ARTICLE 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to provide the services they offer us (for example, payment processing).
Some providers, such as payment gateways, have their own privacy policies. We advise you to read their policies to understand how they handle your information (for example, Visa, MasterCard, American Express, JCB, Stripe).
Please note that some providers may be located or have facilities in a different jurisdiction from yours.
As a result, your information may be subject to the laws of the jurisdiction where that service provider is located.
For example, if you are in the United Kingdom and your payment is processed by a provider located in the United States, your personal information could be subject to US legislation, including the Patriot Act.
Once you leave the website of Emma or are redirected to a third-party site or application, you are no longer subject to this Privacy Policy or our Terms of Service.
Links
When you click on links on our website, they may take you to other sites.
We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
ARTICLE 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices so that it is not lost, misused, accessed, disclosed, altered or destroyed.
If you provide your payment card data, it is encrypted using SSL technology and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional security measures recognised by the industry.
Cookies
Here is a list of the cookies we use:
session_id – unique session identifier; used to store session information
_shopify_visit – stores no data; used to record the number of visits
_shopify_uniq – counts visits from the same customer
cart – unique identifier used to store basket information (2 weeks)
_secure_session_id – unique secure identifier
storefront_digest – used to determine whether a visitor has access to a password-protected area
ARTICLE 7 – AGE OF CONSENT
By using this site, you confirm that you have reached the age of majority in your country, state or province of residence, or that you have given us your consent to allow a minor in your care to use Emma.
ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. We advise you to review it frequently.
Changes will take effect immediately after being published on the website.
If we make material changes to this policy, we will notify you so that you remain informed of what information we collect, how we use it and the circumstances in which we may disclose it.
In the event of an acquisition or merger with another company, your information may be transferred to the new owners.
ARTICLE 9 – SMS MARKETING
By entering your phone number at checkout when starting a purchase, or by signing up through our marketing form, you agree to receive SMS messages (relating to your order or to promotional offers).
The number of marketing SMS messages will not exceed 30 per month.
You can unsubscribe at any time by replying STOP to any message.
To send SMS messages, your phone number is shared with our SMS provider (smsbump.com).
We may monitor whether a shortened link included in our SMS messages has been clicked, for analytics purposes.
If you do not wish to receive SMS messages, contact us at contact@design-emma.com.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we hold about you, file a complaint or simply request more information, contact our Data Protection Officer at:
📧 contact@design-emma.com